GENERAL TERMS AND CONDITIONS

GENERAL TERMS AND CONDITIONS

of the online store LIM LTD

I. SUBJECT MATTER

Art. 1. These General Terms and Conditions (“Terms and Conditions”) are intended to regulate the relationship between “LIM” Ltd., entered in the Commercial Register at the Registry Agency under UIC 208198228, with registered office and business address: Malinova Dolina 22A, fl.3, ap.5, hereinafter referred to as the “Provider”, and customers, hereinafter referred to as “Users”, of the online store shopatlim.com (“Online Store”), owned by the Provider.

II. PROVIDER INFORMATION

Art. 2. (1) Information pursuant to the Electronic Commerce Act and the Consumer Protection Act regarding the Provider:

Name of the Provider: “LIM” Ltd.
Registered office and address of management: Malinova Dolina 22A, fl.3, ap.5
Business address: Malinova Dolina 22A, fl.3, ap.5
Contact information: LIM, tel. 0894055508, email address: info@shopatlim.com, website: shopatlim.com, other means of online communication: WhatsApp and Facebook.
Registration in public registers: Commercial Register at the Registry Agency, UIC 208198228.
VAT registration number: BG 208198228
Address for consumer complaints: info@shopatlim.com, tel. 0894055508, email address: info@shopatlim.com, website: shopatlim.com

(2) Supervisory authorities:

Commission for Personal Data Protection
Address: Sofia 1592, Prof. Tsvetan Lazarov Blvd. No. 2
Phone: (02) 91 53 519, Fax: (02) 91 53 525
Email: kzld@cpdp.bg
Website: www.cpdp.bg
Consumer Protection Commission
Address: Sofia 1000, Slaveykov Sq. No. 4A, floors 3, 4 and 6
Phone: (02) 933 05 65
Fax: (02) 988 42 18
Hotline: 0700 111 22
Email: info@kzp.bg
Website: www.kzp.bg

III. FEATURES OF THE ONLINE STORE

Art. 3. The Online Store is an e-commerce platform available at https://shopatlim.com, through which Users can conclude sales contracts and arrange delivery of goods offered by the Provider, including the following:

View and browse the goods, prices, and delivery terms offered by the Provider;
Learn about the nature and main characteristics of the goods;
Conclude contracts for the sale and delivery of goods available in the Online Store with the Provider;
Submit electronic statements related to the conclusion, performance, and termination of contracts with the Provider via the interface on the www.shopatlim.com page, including mobile device tools and applications available there;
Be informed about their rights under the law;
Exercise their right of withdrawal, when applicable, in accordance with the Consumer Protection Act.

Art. 4. The Provider organizes the delivery of goods and guarantees the rights of Users as provided by law, in accordance with good faith, customary practices, and commercial standards.

Art. 5. (1) Users conclude a sales contract with the Provider following the procedure in Art. 8. The contract is concluded in Bulgarian and stored in the Provider’s database on the platform.

(2) Users may review and correct information entry errors no later than submitting their statement for concluding the contract with the Provider. This may be done by editing the order form at any time before sending the contract offer.

(3) Under the sales contract, the Provider undertakes to organize the delivery and transfer ownership of the goods specified by the User through the interface in the Online Store.

(4) Users pay the Provider a fee for the goods delivered, under the terms specified in the Online Store and these Terms and Conditions. The fee corresponds to the price listed in the Online Store.

Ето превод на предоставения текст от български на английски:

XI. TERMINATION

Art. 25. These General Terms and the contract between the User and the Supplier shall be terminated in the following cases:

Upon termination and declaration of liquidation or declaration of bankruptcy of either party to the contract;
By mutual written agreement of the parties;
In case of objective impossibility for either party to perform its obligations;
In case of seizure or sealing of equipment by government authorities;
In the event of deletion of the User’s registration in the Online Store. In this case, already concluded but unfulfilled sales contracts remain in force and are subject to execution;
In the cases referred to in Art. 23, para. 3.

Art. 26. The Supplier has the right, at its discretion, without notice and without owing compensation, to unilaterally terminate the contract if it finds that the User is using the Online Store in violation of these General Terms, the legislation of the Republic of Bulgaria, generally accepted moral norms, or generally accepted rules and practices in e-commerce.

XII. LIABILITY

Art. 27. The User undertakes to indemnify and hold the Supplier harmless from any legal claims and other claims of third parties (whether justified or not) for all damages and expenses (including legal fees and court costs) arising from or in connection with:
(1) breach of any obligations under this contract,
(2) infringement of copyright, production, broadcasting, or other rights of intellectual or industrial property,
(3) unauthorized transfer of the rights granted to the User under the contract, and
(4) misrepresentation of consumer status under the Consumer Protection Act.

Art. 28. The Supplier shall not be held liable in cases of force majeure, unforeseen events, internet issues, technical or other objective reasons, including orders from competent government authorities.

Art. 29.
(1) The Supplier is not liable for damages caused by the User to third parties.
(2) The Supplier is not liable for material or non-material damages, such as lost profits or suffered losses, caused to the User during the use or non-use of the Online Store and the conclusion of sales contracts with the Supplier.
(3) The Supplier is not liable for the unavailability of the Online Store due to force majeure.
(4) The Supplier is not liable for any damages arising from comments, opinions, and posts under products, news, and articles in the Online Store.

Art. 30.
(1) The Supplier is not liable in case of security breaches of the technical equipment leading to loss, dissemination, or access to information, or restriction of access.
(2) The Supplier is not liable in cases of contract conclusion, access to information, or data loss or alteration resulting from false identification by a third party impersonating the User, if circumstances reasonably suggest that the third party is the User.

XIII. CARD PAYMENTS AND PAYMENT METHODS

LIM offers various payment options to ensure convenience and security for its customers.

Art. 31. Card Payment
We accept payments with VISA, MasterCard, and other cards via the certified BORICA payment system. All payments are processed securely and in accordance with international data protection standards.

Art. 32. Payment Currency
Payments are made only in Bulgarian leva / euros / US dollars (BGN/EUR/USD), with the selected currency corresponding to the vPOS and the account. If your card is in another currency, the amount will be automatically converted based on the exchange rate of the Bulgarian National Bank (BNB) on the transaction date.

Art. 33. When the User exercises the right to withdraw from the contract, the Supplier refunds all payments received from the User, including delivery costs, without undue delay and no later than 14 days from the date on which the Supplier was informed of the User’s decision to withdraw. Refunds are made using the same payment method used in the original transaction.

XIV. OTHER TERMS

Art. 34.
(1) The User and the Supplier shall mutually protect their rights and legal interests and preserve the trade secrets that became known during the performance of the contract and these General Terms.
(2) The User and the Supplier agree not to disclose any written or oral correspondence exchanged during and after the contract term. Disclosure includes publishing correspondence in print or electronic media, social networks, internet forums, personal or public websites, etc.

Art. 35. Any invalidity of any provision of these General Terms shall not affect the validity of the remaining provisions or the contract.

Art. 36. For matters not covered by this contract related to its performance and interpretation, the laws of the Republic of Bulgaria shall apply.

§1. These General Terms shall enter into force on 01/06/2025.

Annex No. 1
Standard Withdrawal Form

(Complete and submit this form only if you wish to withdraw from the contract)

To (merchant's name, address, and email address to be completed by the merchant):
I/We* hereby give notice that I/we* withdraw from my/our* contract for the purchase of the following goods*/for the provision of the following service*:
Ordered on*/received on*:
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (only if this form is on paper):
Date:

* Delete as appropriate.

Annex No. 2
Information on the Right of Withdrawal from the Contract

Standard Instructions for Withdrawal:

I. Right of withdrawal from a distance or off-premises contract.
II. You have the right to withdraw from this contract without giving any reason within 14 days.
III. The withdrawal period is 14 days from the date (insert the date according to the contract type – a, b, c, d, or e from the Instructions for completion).

To exercise the right of withdrawal, you must notify us of your decision by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached standard form, but this is not obligatory.

To meet the withdrawal deadline, it is sufficient to send your communication before the 14-day period expires.

IV. Effects of withdrawal:
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except any extra charges resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day on which we are informed of your decision. We will use the same payment method as used in the original transaction, unless expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. (If applicable, insert the text from Section 4 of the Instructions for completion.) For card payments, the provisions in Section XIII. CARD PAYMENTS AND PAYMENT METHODS apply.

For contracts involving delivered goods (insert appropriate text per Section 5, letters "a", "b", or "c").

For service contracts or for the supply of water, gas, electricity (not packaged in limited volume), or district heating (insert text from Section 6 of the Instructions for completion).

Instructions for completion (summarized examples provided in your original text):

Choose the relevant contract type and fill in the proper date.
Enter your contact information.
If online withdrawal is available, add a statement with the website link and confirmation procedure.
If goods are to be returned, specify who bears the return cost and how.